The ability
to communicate is the greatest gift that a man has. Can you imagine a life
where you cannot communicate with anyone? If just imagining is so difficult;
how difficult would it really be?
Communication
forms an integral part of our life. And the way we communicate in our personal
and business interactions shows a great deal of our personality. The way we
communicate is equally essential as communication.
Importance of Cross-Cultural Business
Communication
Communication
is important in every facet of our lives. And business is one of those facets
that really need effective communication. Business communication is not limited
to interaction with clients. It also entails interacting with colleagues within
a professional setting. While the world has become a global village, business
interactions are not restricted to people of one country. You will interact
with people from different countries while doing business around the world.
Let’s understand the importance of cross-cultural business
communication with the help of a scenario.
·
Mr. John Doe, a Spaniard,
wanted to get Software customized for his company and he approached two
companies—ABC Corp. and XYZ Corp. with his requirements.
·
Both the companies promptly
responded to Mr. Doe’s queries and the offerings in terms of price and quality
of both the companies were almost the same. Mr. Doe requested a meeting and a
presentation.
·
At ABC Corp., Mr. Doe met the
representative who was well dressed and well prepared for the meeting. The
representative listened to Mr. Doe’s requirements and offered customized
solutions. He acted professionally and closed the meeting appropriately.
·
At XYZ Corp., the
representative who met Mr. Doe was also well dressed and well prepared. This
representative met Mr. Doe and greeted “Buenos días”—Spanish for Good Morning.
This prompted an immediate connecition. Mr. Doe was delighted to be greeted in
his native language. The representative made an impression on the first go. He
did some small talks with Mr. Doe to build a connection because in Spanish
culture it is considered rude to talk straight to the point without chit-chatting.
The meeting started and ended in the same way as that in ABC Corp.
In the first situation, the representative acted professionally and followed the established code of business to start and end the meeting. But, in the second situation, the representative paid attention to creating delight for the customer by adding a personal touch. Because the services offered by both the companies were the same, XYZ Corp. got an edge because of this personal touch.
Steps to Enhance Your Cross-Cultural Business
Communication
o Dress Appropriately: Communication is not limited to words. We all communicate even
without speaking. Think of how you tend to form an impression about a person
based on his or her clothes. Therefore, dress appropriately. In business
meetings, the most appropriate attire is formal or business casuals. Nowadays,
formal does not imply only proper suits. It includes smart casuals. Under no circumstances
should you wear ripped denim or kanjis to a business meeting.
If you are meeting a client from a different culture, a little bit of research about the acceptable dress code of that culture will take you a long way. Also, look at the occasion. If you are meeting a client at a dinner party, you might want to avoid a business suit.
o Greetand Meet Warmly: It It is extremely important to initiate business communication on
a good note. The most appropriate way is to greet warmly.
If you are
meeting a client from different culture, do a little bit of research and
personalize your greeting. For example, try Konnichi way for Japanese clients
or Bonjour for French clients.
Take care of
your posture and body movements while communicating. Things that should be kept
in mind are to maintain healthy eye contact, have a comfortable distance with
the person, etc.
In American culture, it is
very common for people both men and women to shake hands in business
interactions; however, in some cultures, it is not considered appropriate for a
man and a woman to shake hands. These types of thought should be kept in mind.
·
Respond Responsibly: Always make the client feel important by listening to what they
have to say rather than jumping in. In a business setup, it is important to
understand what the client wants and to respond to those needs accordingly. A
business’s inability to comprehend a client’s specific needs means loss and a
dissatisfied customer who could have been a potential publicist for your
business.
Cross-cultural
meetings are not the perfect place to showcase your vocabulary. Use simple
words that can be easily understood by people who might not be fluent in your
language.
In
cross-cultural business communication, there is a need to be patient and listen
carefully. There is no harm in clarifying your understanding by using phrases
like—“Correct me if I am wrong,” “My understanding is that . . .,” etc. Also,
try to end the meeting with the minutes of the meeting to ensure that there is
no scope of confusion.
Author
Bio:
This article has been written by Ethan Millar. Ethan is an experienced technical writer for Professional Java web development at Aegis Softtech. He can also write for Asp.net, Big Data, Hadoop, and CRM. To get more ideas for his writing, follow him on Twitter.
Related Articles:
How many default methods can an interface have in Java 8?
0 comments:
Post a Comment